What personal data we collect from you

First of all, no personal data will be collected from you unless you provide it to us by making a booking (phone, e-mail, chat etc.), joining the newsletter and other methods. Generally, www.worldlifetimejourneys.com is a free website to be used by anyone in search for a holiday package or for any types of travel services. Unfortunately, you cannot do a booking or buy a travel service or product from us (either online or through customer service team) without giving us some personal data that we ask from you.

This might include but not limited to:

• Full name (including any middle or maiden name), passport or ID details/copies, date of birth, e-mail address, phone number, physical address, personal preferences and/or travel patterns, but could also include sensitive data such as health conditions and/or medical data (as long as you properly communicate to us your special conditions. Please see more details below), criminal records (if we are aware of. If you have criminal convictions or offences and we are aware of them, it can result in denial of any holiday depending on the circumstances) and other information we might need in order to conclude a booking or a pre-booking quote.
• We can also collect from you Log In credentials such as username and password whenever you create an account with us.
• Other personal data could be your location, online behaviour, IP address, operating system, browser type etc. For these please see our Cookies Policy.
• Sometimes, when adults (parents) are accompanied in their holidays by children, we will have to process children personal data as well. If you do not wish your children personal data to be communicated to us, unfortunately we could not go ahead with your booking. It is important for us to have this personal data information concerning you.
• For statistics and own records we can also ask for your country and gender.
• Please note that we also collect your card details or payment details whenever you make a purchase from us. However, they are transmitted straight away to our third party payment processors which securely will process your payment details for concluding any payment you make towards us. If paying by direct debit or by phone, your card and payment details will be deleted once you fully returned from your holiday and everything went as planned during your holiday package or travel service you bought from us.
• We also collect data from companies that want to do a booking with us and want us to arrange the travel services for them. These companies’ data could include but not limited to: Company name, registration, designated representative with name and surname plus position within the company (usually it will be the Lead Name), address, e-mail address, phone number, reasons for travelling (travelling needs/preferences) etc.
• Because some of the holidays and travel services that we sell are designed for fit travellers having a very good physical and mental condition (eg. Climbing a high mountain for several days or weeks, going in a holiday place where extreme temperatures can occur or going in a holiday place where vaccinations are needed due to the local diseases present there which are harmful for your medical condition) we require your co-operation and honesty in giving us sensitive data about your medical and health problems if you have any, that will affect you in participating in such holidays. It is your obligation to inform us about these problems. If you fail to inform us and you participate in such a holiday resulting in aggravating your health and medical condition or even worse (death) we are not liable for anything that happens to you due to not been informed prior to booking. We take extra care to ensure your sensitive data is well protected. For collecting sensitive data from you, we need your written Explicit consent to do it. We collect these data for a Vital Interest in protecting you.

You have the right to know how, when, why and what personal data we collect and control about you. If your questions were not answered here, please contact us and we will be happy to go through your questions with you. On request from you, we will send you an electronic copy of the personal data that we have about you. If you change any of the personal data that we collect from you, it is your responsibility for the new personal data to be communicated to us immediately without delay. Also, if you think that any personal data that we have about you is incorrect, you must report it to us immediately without delay.

How we collect your personal data

Most of the personal data (including or not the sensitive data) that we collect from you will be directly provided by you through the website, through a phone conversation, chat or through e-mail. Also, it can be through our newsletter, but we can collect information such as name or e-mail address through the comments or reviews that you post at our holiday packages, travel services and products present throughout our website.

We also collect your personal data when you join our points loyalty program, when you enter our competitions and promotions that we have and organise, when you take part in our surveys or through our paper campaigns/competitions from time to time.

Another method of collecting data is through our profile on social networks or through our thirds parties that we work with (service providers, analytics providers, search information providers, advertising networks etc.) For more about online behavioural advertising please check Your Online Choices website http://www.youronlinechoices.eu/.

As we collect and control your personal data, you have the right at any time to ask us about all the personal data we keep about you and receive it, so that you know exactly what data concerning you we retain. We will provide you all the information we retain about you free of charge. Any personal data (except basic data for future marketing purposes or archive records such as name and surname, address, e-mail address and phone number at least) will be deleted from our files and records after no longer needed. If you are not happy how we collect and keep your data in our records, you have the right to withdraw it (must be requested in written) and pass it over to another organization.

PLEASE NOTE: Every time we collect data from you in the name of other people (for example: in case of a Quote, booking etc.), by you accepting and agreeing with the Privacy Notice and with this Privacy Policy, you give us the consent in the name of other persons in the travelling party, to process their data as per your requirements under this Policy.

Where do we store your personal data

We store all your personal data in a secured place in an electronic and/or paper format. Appropriate security measures are used to protect your personal data. Also, there are very limited people with access to your personal data regardless this is online or offline. For who do we share your personal data with, please see the specific tab on the left.

For how long do we store your persona data

Any personal data (except basic data for future marketing purposes for which we seek for your consent and which will be deleted once you decide to unsubscribe or withdraw) will be deleted from our files and records after no longer needed (usually few months after your holiday or travel services with us have ended). For archive and internal records, we may keep longer (usually up to 7 years) some of your personal data so it will be easier for us to find you in the system if previously booked with us. However, you have the right to withdraw part or all your personal data, by informing us you wish us to delete them from our records.

What are your rights

KNOW YOUR RIGHTS:

The following are your rights in relation to the personal data we held about you:

1. Right to be informed (everything should be clearly stated in this Privacy Policy or inside the Privacy Notice) is an obligation from us to be transparent in how we collect and use your personal data.
2. Right of access to the information that we held about you. (a request must be made)
3. Right to rectification of any errors or inaccurate data that we held about you. In case you realise that part of full of your personal data is incorrect, you have the right to ask us to change it. Also, if you have changed any of the details we held about you, it is your right to request the change. (a request must be made)
4. Right to erasure of your personal data or the right to be forgotten. You have the right to ask us delete part or all the personal information we held about you.
5. Right to restrict processing your personal data when you see inaccuracies in your personal data, when you see your data was incorrectly used, when you object about processing your data, where we don’t need the data for the original reason we collected it, but we may need it to support a legal claim etc. If you request us to rectify your data because it’s inaccurate, you have in the same time the right to restrict it from processing while it’s been rectified and corrected. Same applies in case of any request for objection. The restriction from processing will be temporarily until we deal with your request.
6. Right to data portability when you can request your personal data that we hold about you to be shared or transferred to another organization/company (third party).
7. Right to object or complain specially towards direct marketing, but only if you can prove we didn’t get your consent for it or towards scientific/historical research and statistics. Anyway, you can withdraw your consent and unsubscribe from receiving our marketing materials at any time.

We have up to one full calendar month from the date of receipt, to deal with any request that we receive from you regarding the personal data we hold about you. If last day for dealing with the request falls on weekend, we have up to the end of the next working day to respond.

When you contact us with any request regarding your personal data that we hold about you, please include in your request your full name (include also the name used when filling up any forms on our website if different from your full name), email address, copy of your Passport or National ID as proof of identity, details of any bookings, flights, accommodation or travel services you bought from us, phone number to contact you in case email is not working and we have to communicate with you for any reason and include please your physical address in case we need to respond to you by post. We need all these details and personal information in order to fully confirm your identity and be able to deal with your request. Also, if the requests are proven to be unfounded or excessive, we are allowed to charge a reasonable administrative fee.

If you were the lead name at the time of making a booking and you request anything in relation to the other people of your travelling party, we will need same details as above for all the people you send the request for. We might ask you for additional proof of identity, in case we cannot fully confirm who you are when making a request.  When you make any request under the names of the other persons in the travelling party, by asking us to deal with your request, you agree and give your consent to us to deal with your request not only in your name, but in the name of other persons travelling together with you (for example: You are the Lead Name and initially make a booking for your family with 2 children and another family with 1 child. In the first instance, as the Lead Name, you gave your consent in the name of others to collect personal data. When making a request later under your rights, you will again give us your consent in the name of other people). We cannot accept any liability for any damage or loss that can occur to the other persons in the travelling group as a consequence for you giving us your consent or requesting anything in the name of the other people. If any of the persons in a travelling group (other than the Lead Name) make a request under their rights, we will seek the consent from the Lead Name before dealing with the request.

Where your personal data is coming from

All personal data (subject data), we collect directly from you as individuals, groups, companies or any entities/bodies that get in touch with us for the provision of a pre-booking free quote, for making and finalising a booking for a holiday package, for any travel services and products that we sell or for any of the reasons stated under Why we collect your personal data. We can also obtain personal information from third parties that we work with (social networks, service providers, analytics providers, search information providers, advertising networks etc.)

Who do we share your personal data with

We transmit and share part or all the personal data related to a certain individual/company/entity to:

• Our own staff/offices for checking, booking and retention purposes.
• Our partners and suppliers including airlines and other transport providers, hotels and other accommodation providers, in order to book your holiday and all the travel services and extras associated with it.
• Other third party companies that we work with in relation with your holiday package.
• Government and their agencies, customs, immigration and security organisations, authorities and other legal bodies that we are obliged by law to do so.
• Payment card companies and payment gateway processors that we work with in order for the money/payments to be securely processed.
• Transportation companies and other third parties that we are obliged to do so.

All these companies (our partners and suppliers and third party companies or bodies related to your bookings and services you requested from us) are required by law to have appropriate security measures in place for protecting your personal data and for maintaining its confidentiality. They can only use your personal data for providing the services that we, World Lifetime Journeys Ltd requested and instructed them to do so.

As we collect your personal data, all our partners, suppliers, authorities, governments and their agencies, customs, immigration offices and other companies/individuals/entities will process it in their systems (part or full personal data that we have about you, depending from case to case and if we are asked to communicate further your personal data). We commit to safely secure all your personal data which won’t be divulged to anybody except the above entities/companies/individuals and only for the reasons stated at Why we collect your personal data tab on the left.

Transferring your data outside the EEA (European Economic Area)

These processors we work with are based worldwide and not only within EEA. This is because we deal with organizations/partners/suppliers/authorities etc. all over the world for providing you, our customers with lifetime worldwide holidays and journeys. Because we have lots of travel products and services that are held outside the EEA, part or all of your personal information will be transferred to our overseas partners, suppliers and third party companies in relation with your bookings. We are bonded by contract with all of the above, so we ensure that your information will be kept private and secured. On top of this, all the partners and suppliers that we work with, have a duty of confidentiality over your personal data and they must obey to the data protection laws from their countries.

However, the laws regarding data protection in some countries where some of our partners and suppliers are based, may not provide as much legal protection and security for your personal data as in the EEA. By submitting your personal data, you agree to this transfer, storage or processing. Unfortunately, the Internet and the transmission of data (besides our efforts and security measures that we have in place) is not 100% secured and we cannot guarantee the security of your information transmitted to us or by us which is at your own risk.

NOTE: If it will ever happen for our business to be sold or just part of the assets that we have or if it will be merged or jointed with another company, we reserve the right to transfer together with all company’s documents, the databases that we hold.

Why do we collect and how do we use your personal data

The main lawful basis that apply to collection of your personal data is for a contractual reason (because you asked us to) or for obtaining your consent in relation with the marketing materials. Also, other lawful basis for collecting and controlling your personal data are:

• For a legal obligation that we have towards governments and their agencies, passport controls, police and other authorities that will request data from us.
• To protect your vital interests or those of another individual in case of an emergency. When an important action must be taken in case of an emergency, in order to protect your overall condition, health and even to prevent unwanted situations or death, we have to share and exchange personal data including sensitive data with the insurance company, hospitals, medical staff and all personnel and companies that act on your behalf and are involved in protecting your vital interests.
• For a legitimate interest but without going over your interests and rights. For most of the time this will apply to our marketing materials and communications that we have with you, once you have given us your consent to receive them. In order to personalise the newsletter, different offers, products and services that we sell, we need to better understand your interests, travel patterns and preferences so we can send you tailor made communications. Also, it might be considered legitimate interest to send you our marketing materials by Post or if you are already a loyal customer to us and you interacted with us and our holidays many times in the past.

You agree and accept that your personal data, including any sensitive data will be used by us for the following purposes to:

• Provide you with a free no obligation Quote.
• Make a booking of a holiday package or travel services that you buy from us either directly online or through our customer service team over the phone or through e-mail.
• Issue and send you transportation tickets, accommodation vouchers, confirmation invoice and other additional documents needed and related to your booking.
• Be in touch with you in case there will be any changes in itineraries, times etc.
• Provide you with the holiday package that you booked and any extra travel services connected to your holiday.
• Send you receipts, bills and for administrative reasons.
• Process your data for administrative (handling complaints, claims and legal proceedings), security, statistics, tests purposes and internal records.
• Deal with a payment card verification, crime and fraud prevention or for reducing any other risks.
• Respond and handle your requests and issues.
• Deal with tailor made holiday needs and for meeting the legal obligations to you plus training reasons.
• Make your data available to authorities, government agencies, customs and border control, immigration and security (we are obliged by law to do so) or to third parties in case of emergencies and other incidents related to your holiday.
• Be in touch with you if you have won any of our competitions, if you opted in for receiving marketing materials from us, if you registered for promotions, if you took any surveys or if you left us your feedback or reviews/comments.
• Send you out our marketing materials if you give us your consent to.
• Send you personalised e-mails, letters or messages that will reflect your own interests, preferences, travel patterns etc.
• Give you the best experience on our website and to ensure that it is presented in the best effective way to you.
• Provide you with the best customer service, with the best experience and the best travel and tourism information to help you choose your lifetime holidays/journeys.
• Have a better and closer connection with you and a friendlier, personalised approach.
• Better respond to your queries and manage your suggestions, remarks or complaints in a professional manner and for improving our services and information.
• Personalise your newsletter and send you appropriate marketing materials.

For all these purposes, you accept and authorise us to use your personal data and transmit it to our own staff/offices, to our partners and suppliers, to other third party companies that we work with in relation with your holiday package, to government and their agencies, to payment card companies that we work with, to transportation companies and other third parties that we are obliged to do so. We may also want to keep your data for future marketing purposes and discounts, but we are obliged to ask for your consent to do it.

Why is important for us your personal data

Your personal data is very important for us for the reasons stated at Why we collect your data (see tab on the left) and because it will ease our job when we need to refer to you on person, when we want to send you promotional offers, latest news, when we need to manage any competition and give prizes, when we need to organise our newsletter lists and separate people in groups etc. If the country or age is requested from you and is provided, it’s also important because we could send from time to time offers and marketing materials specifically for that country or group of age (not without getting your prior consent).

NOTE: We are committed to protect your personal data at all times. The privacy of your sensitive information (personal data) is one of our priorities. We told you about what data we collect, how we use it, why we use it and when we use it. We guarantee you, (regardless you are our client who booked with us once or multiple times, you are a simple visitor to our website, you are a group of people who use our services, you are a person who subscribed to our newsletter or you are a person that used before our services or just asked for a Quotation), that we process only the data that is absolutely necessary for the completion of our duties and for the good provision of our travel services to you. We also try as much as we can, to limit the access of our partners and suppliers to your personal data, limiting them where possible and sharing with them only the personal information they need to know.

Data Protection Security

We are committed to ensure that all your personal information is kept secured at all times in our systems. We have appropriate physical, technical and administrative security measures (both online and offline) for preventing your precious personal data from being lost or damaged accidentally or not, from being used or accessed by unauthorised persons, altered or disclosed. These security measures include antiviruses, firewalls, passwords, data encryption, restriction to physical access to our offices etc. For your sensitive data, such as card or payment details we use a SSL Certificate with encryption (you will see a green padlock at the beginning of the link in the browser of every page of our website). For your non-sensitive data which is transmitted over the internet (such as an e-mail address, phone number etc. for example), because of the complexity and nature of the internet and networks, we cannot guarantee that will always be 100% secured.

You confirm that all the personal information you have provided to us is accurate and true. It is your responsibility to give us up to date and true information. You are aware and agree that any false information you provide it is considered fraud and can also lead to legal consequences and denial of your holiday or travel services with us. We remind you that all your personal information provided to us will be kept confidential and will not be transmitted to any other parts except those mentioned at Who do we share data with (see tab on the left) and are related to your holiday package, travel services or products booked and bought from us.

All of them will be the “processors” of your personal data and will process it on our instructions and are also subject to a duty of confidentiality and data protection. We inform you that we also have in place appropriate measures and procedures to deal with any situation we suspect that is a breach in your personal data. We will notify you and ICO or any applicable regulator about the breach where we are legally obliged and required to do so. We will not sell any of your personal information to anyone. If you create an account with us in the future, we will keep secured your username and password. We might even give you a temporarily password in the beginning. You are the one responsible for changing this password regularly or to keep it confidential. We strongly recommend you not to share your passwords with anyone.

First of all, if you haven’t done any booking yet, but you do not want your information to be stored in our data base please stop using our newsletter and website by unsubscribing. You must understand that we collect your personal data for the purposes set out under number 6 above, regarding “Why do we collect and how we use your personal data”. If you have not given your consent for your personal data to be used for future marketing updates, promotions, discounts and offers, all your personal data that is not relevant to the original purposes it was collected, will be deleted by us. We will only keep personal data for archive booking records and for other reasons if we are obliged by the government, government agencies or other authorities to do so.

You have the right at any time to be forgotten, meaning on your request we must delete all the personal data that we have on file about you (considering the holiday package you bought from us was already concluded without any claims from either part and you returned safely back home). On top of this, we will inform all our partners and suppliers (processors) about your decision (they should normally delete all your personal data from their files as soon as your holiday has concluded and you returned safely back home). Same right applies if you withdraw your consent for us to use and keep your personal data regarding marketing, promotions, offers etc.

Newsletter, marketing materials and comments

By giving your consent (usually by ticking an un-ticked box) and subscribing to our newsletter to receive our latest news and marketing materials, you provide us with some information. That information will be kept confidential and it will only be used by World Lifetime Journeys. On another hand you have the option to comment or leave your reviews. feedback on our holiday packages or travel services and products that we offer on our website.

When commenting, we ask for a name there and e-mail address, but it is not necessary to put your real name if you don’t want to. You can use a nickname, username or another name related to you but other than your real name if you don’t want this one to be displayed there. It is important to know that when you leave a comment your name that you used will be visible to anyone reading that article and its comments. So, it is totally your responsibility if you want or not your name to appear in the comment. However, if you leave us your feedback or review on the website we strongly recommend you to put your real name so we can always get back to you for further details.

Please note that related to our newsletter and marketing materials, we could create you a personal profile (method known as profiling) based on the analyses that we do over your personal information that we held and also might include information that is available from external sources such as social networks, so that we can identify your interest, preferences and travel patters in order to send you a better and personalised marketing materials using the method you agreed when giving your consent.

NOTE: As we collect your personal data (including sensitive data) we ask for your consent in regards with future marketing purposes. If you will tick the un-ticked boxes that will appear whenever we collect personal data from you, you’ll accept this Privacy Policy and you give us the consent to use your name, e-mail address (at minimum) and other personal data we might need for marketing materials, newsletter, special offers, discounts or simply to receive future communications from us. Your e-mail and personal data will not be used for an unsolicited mail, but only for our own use when we provide the website and travel services to you. You will always have the option to Unsubscribe from our Newsletter and from receiving our marketing materials by Unsubscribing through the link provided in every e-mail, by writing us an e-mail to contact@worldlifetimejourneys.com, by writing us a message through the contact form on the website or by writing us a post letter to our legal address (Please see all legal details at the bottom of the each website page under Legal Details). Our main focus is to keep your personal information private and secured at all times. Don’t worry, we’ll never sell your personal data to any other companies for marketing purposes. We will immediately remove your details and you will not receive any further communications from us including special offers, discounts etc. except communications related to any bookings that you have with us in process and not concluded.

Privacy Policy for children under 13

Generally speaking, most of our holiday packages and travel services and products are payable except providing a free Quotation or joining the newsletter. www.worldlifetimejourneys.com is a free travel and tourism website that anyone can use for his/her own information regardless the age. However, when subscribing to our newsletter and in many other circumstances we ask you to fill some personal information. Because we cannot control the age of every person who subscribes to our newsletter, we cannot be liable of anything that can happen when providing the children’s personal data to us.

If you are under 13^th years old, we strongly advise you to ask your parents’ consent in using our website and subscribing to our newsletter. If you are under 13 and you don’t have your parents’ consent, please stop using our website. However, we again guarantee the confidentiality of your personal information which will not be sold or used by anyone else than World Lifetime Journeys team and its partners and suppliers for the reasons stated above (read Who do we share data with, Transferring data outside EEA and Why we collect your data tabs on the left). If we are aware or have knowledge of any children under 13^th of age that subscribed for our newsletter or used any of our services, we will straight away delete all their personal data, unless we are legally obliged to keep it.

Our Terms and Conditions state that under no circumstances children are allowed to travel anywhere in our holiday packages or to use any of our travel services and products without an adult of at least 18 years old to be involved and part of the booking. We are not using children’s under 13^th personal data for marketing purposes unless you make a false declaration (in consequence we cannot always verify person’s age) when you submit the details to us. In case of a false declaration, we are not liable of anything that can happen and you are aware that can lead to penalties and to court judgements.

If you are a child (13 and over) and sign up together with giving us your consent in regards with receiving marketing materials from us, we will not send inappropriate materials to you other than those you are subscribing for. As for everyone, you as a child will always have your own rights (please read What are your rights tab on the left) and you’ll be able to unsubscribe and withdraw your consent the same easy way you opted in (write us, call us or simply unsubscribe). Also, as for everyone, we will stop processing and delete all children’s personal data from our systems if you ask us to do it.

Modifications or changes to this Privacy Policy

You must understand that from time to time whenever we need or consider to do it, this Privacy Policy can be reviewed, modified in any way and updated on the website. We will inform you about major changes in our policy, but it is your responsibility to check it frequently. By continuing to use the website and our services after any change was made, it will be considered your acceptance as long as we don’t seek for your consent. If you don’t agree with it, please stop using our services where we request you to submit your personal information. Please check and read carefully this Privacy Policy from time to time for any changes that might appear. We might add or remove words or sections.

Links to other websites

Our website www.worldlifetimejourneys.com contains links to videos and other websites related to the holiday packages, travel services and products, activities, articles and attractions that are presented on the website. We created these links to be easier for you to access more information about these destinations and to help you get an informed decision about where you’d like to go for your holidays and not only. However, once you clicked these links and left our website, we do not have any control over those other websites, so we cannot be responsible of what information they provide and how accurate that is. Also, we cannot be responsible or liable for any comments or private information that you leave or provide on those websites which are totally outside of this privacy policy. For a better understanding of what those external websites involve please refer to their Privacy Policy which you will be connected to once you leave our website.

Questions, remarks, suggestions or complaints about our Privacy Policy

We remind you that World Lifetime Journeys Ltd and its website www.worldlifetimejourneys.com is an online Travel Agent from UK selling holiday packages, travel services and products and giving free advice and recommendations regarding the holidays and services we sell on our website. Remember that we are always a phone, email, chat or message away from you. You can always count on our help and friendly advice regarding any travelling needs and we’ll do our best to provide you with the answer you’re looking for. You might have questions, suggestions, remarks or complaints. Please feel free to write us using the website contact forms, to write us an email at contact@worldlifetimejourneys.com, to chat with us on the website or to call us on +44 7510 802413 or +44 1902 900897.

Shorter Privacy Policy or Privacy Notice

Dear friends, readers and travellers, World Lifetime Journeys take your privacy seriously and will only use your personal information for serious reasons, but most importantly to be able to provide you with the best service in regards with the products and services you have requested from us. We will never sell your data and we promise to do our best of effort to keep all your personal data safe and secure at all times while in our systems.

Who we are?

When we talk about “we”, it refers at World Lifetime Journeys Ltd, an Online Travel Agent from UK. Please see all legal details at the bottom of each website page under Legal Details. We are considered to be the “data controller” of your personal data we collect and we are responsible to decide how we use and keep your data. If you want to report any issues about your privacy or collection of your data or to request an electronic or a paper copy of our Full Privacy Policy, please e-mail us at contact@worldlifetimejourneys.com or call us on +44 7510 802413, +44 20 8133 8102, +44 1902 900897 or +40 749 671587. Alternatively, you can contact the ICO (Information Commissioner’s Office) at 0303 123 1113.

What information (data) we collect, how we collect it and why?

Depending on the situation, we can collect at least but not limited to your first or full name, e-mail address, phone number, physical address, passport/ID details and other relevant information which are essential in creating and finalising a booking for a holiday package or for providing you with the best products and services (we can also collect from you Log In credentials such as username and password whenever you create an account with us).

We only collect your personal data in line with the law and regulations that apply, relating to the products and services you request or have requested in the past from us. The main lawful basis that applies to collection of your personal data is for a contractual reason (because you asked us to) or for obtaining your consent in relation with the marketing materials. Other lawful basis will be: a legal obligation that we have towards governments and their agencies, passport controls, police and other authorities that will request data from us before, during or after your holidays or travel services you buy from us; for protecting your vital interests or those of another individual in case of an emergency; based on legitimate interest such as personalising your experience. We collect your personal information to provide you with a free Quote, to make a booking for a holiday package or other travel services, to issue you tickets, vouchers, invoices and other documents related to your holiday, to be in touch with you regarding any changes might appear, to handle more efficiently your requests and issues you might have, to give you the best experience both on our website and on your holidays, to be in touch with you in regards to any competitions, promotions, surveys, feedback, reviews/comments you were part of, to send you the marketing materials if you give your consent and other reasons. Please read our Full Privacy Policy for more.

Please note that we also collect your card or payment details whenever you make a purchase from us. However, they are transmitted straight away to our third party payment processors which securely will process your payment details for concluding any payment you make towards us. Your card and payment details will be deleted once you fully returned from your holiday and everything went as planned during your holiday package or travel service you bought from us (no claims are made from any side).

Besides the personal data mentioned above, we collect from you, data through our social networks or through tracking your device, getting different data such as country, gender, location and date of accessing our website, online behaviour in your searches made on the website and the purchases you’ve made using our website and sometimes using social media platforms. These personal data will do our best to process it anonymously and fairly towards you and will be purely collected for our own statistics and records and for analysing and observing how you interact with our website and the social media regarding our travelling services and products, so that we can focus better on your real travelling needs and provide you with a much better experience both on our website and social media and during your holidays with us. To find out more please read our Cookies Policy.

You are the only one responsible to give us true, accurate and up to date information. If you give us information on behalf of the other members of your travelling party, you are responsible to tell and show them this Privacy Notice and our Full Privacy Policy and to make sure they accept us to use their personal information for the reasons stated within.

Who we can share your personal data with?

We will only share part or all your personal data with our own staff/offices for checking, booking and retention purposes, with our partners and suppliers in order to book your holiday and all the travel services and extras associated with it, with other third party companies that we work with in relation with your holiday package, with government and their agencies, customs, immigration and security organisations that we are obliged to, with authorities, with payment card companies that we work with in order for the money/payments to be securely processed, with transportation companies, social networks (when joining or following us or interacting with us on social media) and with other third parties that we are obliged to do so.

Do not worry, as we do not sell or transfer your data to any other third parties other than the ones that we work with (mainly in regards with the holiday packages, travel services and products that we sell and you buy from us). Your personal data is safe and secured with us.

Transferring your personal data information outside the EEA (European Economic Area)

Many of our holiday packages and travel services are held within Europe and the European Economic Area. However, we have lots of travel products and services that are held outside the EEA, so part or all of your personal information will be transferred to our overseas partners, suppliers and third party companies in relation with your bookings or travel services and products you request and buy from us. We are bonded by contract with all of the above, so we do our best of effort to ensure that your information will be kept private and secured. However, the laws regarding data protection in some countries where some of our partners and suppliers are based, may not provide as much legal protection and security for your personal data as in the EEA. By submitting your personal data, you agree to this transfer, storage or processing. Unfortunately, the Internet and the transmission of data (besides our efforts and security measures that we have in place) is not 100% secured and we cannot guarantee the security of your information transmitted to us or by us which is your own risk.

How long we’ll store your personal data for?

Any personal data (except for marketing where we seek your consent. This will be held until you withdraw your consent from receiving marketing materials) will be deleted from our files and records after no longer needed. For legal or regulatory reasons, audits, archive and internal records, we may keep longer (usually 7 years from the point of last contact) some of your personal data so it will be easier for us to find you in the system for future bookings and to support our legal and regulatory requirements. However, you have the right to withdraw your personal data.

Know and remember your rights

You have the right at any time to ask us about all the personal data we keep about you (proof of identity required) and receive it, so that you know exactly what data concerning you we retain. We will provide you all the information we retain about you free of charge. Besides this, you have other rights such as asking us to delete part or all your personal information by withdrawing it from our systems, the right to ask us to correct any incorrect or incomplete details, the right to restrict processing your information, the right to make an objection or a complaint or to ask us to share your data with other companies etc.

I Agree with all of the above and I admit that all the information provided is true and accurate.

I have read and agree with this Privacy Notice and with the Full Privacy Policy.

I am aware that providing false information can lead to legal consequences and denial of my holiday or travel services arrangements.

Getting your consent for using your personal data for Marketing purposes

From time to time we would like to contact you with details of other holiday packages and travel services and products that we sell, travel news and information to help you travel better or to help you choose better your final holiday destination, details about competitions and surveys that we organise and to send you vouchers, discount coupons, gifts, exclusive offers and other marketing related products. You will always have the option to Unsubscribe from our Newsletter and from receiving our marketing materials by Unsubscribing through the link provided in every e-mail, by writing us an e-mail to contact@worldlifetimejourneys.com, by writing us a message through the contact form on the website or by writing us a post letter to our legal address (Legal details at the bottom of the each website page under Legal Details). Our main focus is to always keep your personal information private and secured. Don’t worry, we’ll never sell your personal data to any other companies for marketing purposes.